How is your customer service?

Many a time some companies tend to forget that the engine force of any organization is the front desk.
The moment the phone call is answered, the moment the customer walks into your office, the first impression, the corporate packaging of the organization-mention it, every institution of internal and external contacts with the customer are what I consider customer service relationship of an organization.
The benefits of an excellent and efficient customer service cannot be over- emphasized. Many organizations have witnessed tremendous turnarounds and increase in the number of life-long customer loyalty.
Again the level of customer inquirers have been significantly increased whenever and wherever good customer service is established.
The reverse has also been the case of any organization that has put the importance of its customer service into less priority.
In the past, the reception used to bear the sole responsibility of customer service, this is visible whether in small or big organization and businesses. However, a new trend of a broader idea of what a good customer service is really about began to emerge recently.
The idea is that the responsibility of an efficient customer service lies on the shoulder of every member of the organization.
The reason is simple, the good image of any company or organization does not end at the attitude of the receptionist they first met but can be badly damaged by the behavior of either the manager or managing director they will meet later.
A customer expects to receive the same of level of behavior and reception from every contact in an organization. A good image can be very positive and yield a good result possibly a reward of long-life loyalty.
Many organizations today make good customer service as a strong selling point in their adverts and corporate identity.
There are no better time for good customer service than now.Products and services might be cheap and perhaps cheaper than competitors but a lasting loyalty lies on customer experience while with you.
However, a typical customer service efficiency lies in the training and skills that enhance it. Individuals and organizations can take advantage of these skills and provide world class customer service.
Get in touch with me today and you could be on your way enjoying a sudden and lasting growth and success of your organization or business. Change your business image today.
Individual and corporate training are available.

How about an extra challenge

The truth guys is that,and I must say it, a lot of us often feel comfortable with our current jobs yet silently hide and nurse a big grudge about issues around it. Talking about issues,I mean, pay package, working conditions, advancement opportunities, work load and e.t.c.
A friend of mine, a nurse who works with the NHS in a ward that houses the elderly patients always moan about the heavy work load and the persistent lost of interest and challenge due unpredictable behavior of these patients.
I have always advised her to quit if she is increasingly finding it difficult to cope. She quite agree with me but her problem is how to cope without a job. She is just there to pay her bills, no motivation,no passion for her job anymore.The mention of her job makes her sick.
Hmm, good thinking, but a better thinking would have been to think out of the box here and ask herself, which department will I be more comfortable to put up with, where can I feel a sense of belonging, better pay, more appreciated, and perhaps better challenges?.
Last month, she had a dinner with me, and I asked her, how about a reversed duty?, she said what!I repeated, how about working with little kids this time around, and She said,"you know what" I said what,"it has never occured to me you know", she said, gazing into the roof of the pub like a lost star.
To make the matter worst, she has promised herself never to further her education as a nurse either as a general nurse or any other specialised nursing areas.
The determination to move away from her frustration, an extra challenge into achieving her escape will not be too big but was never an option for her.
Last night, she called me to break the all important news"I have just passed my midwifery exams"she said, alright that is a good news to me and I believe she is ready now for a change.
A lot of us are faced with frustration with our jobs and believe that there was little or nothing we could do about it.We resign to our fate too quickly, and as days past by, our productivity decrease and decrease, before we know it we became counter -productive and redundancy door draws so close to us.
A typical way out of this situation and I believe a brave one is to think of other jobs, in and within our current jobs that can offer better working over all conditions.
This may not be far from your case, perhaps as a retailer's shop floor assistant for years, a little extra challenge to attend an in-house management training can change a lot in your life, a new drive and increased productivity.
There is always a possibility of escape from your job frustration and exploring other avenues of change should be constant.There may be a price to pay but at the end of the day, there will be smiles on your face.
Think about that little extra challenge, if you are not sure about what to do then talk to the experts we can help you with a lot of ideas to put back smiles on your face.
Email me today and we will pick it up from there.Good luck.